Why Can't They Do It Right The First Time?

I had a crack in the windshield of the Safari which I finally got around to having replaced. Since there is only one place in the town we live in, I thought I would help the local economy and keep my business and money in town. That was a mistake.

The place installed a new window, but when the first rain came, it leaked. He came around today to fix it while we were at the Toronto Zoo. I never should have let him at the car a second time. His idea of a fix was to slather the compound they use to seal the window along the top of the window, thus effectively sealing the window to the headliner. I have no idea if that will actually seal the window leak, but it may very well redirect the water to above the headliner. I have not seen it in the light, but it feels like a real hack job, and the attempt at a picture made it look that way as well.

I'm not sure if I want him touching the van again, as this "fix" made things look worse. I can only imagine what a third attempt might result in.

I'm not sure what my options are now, but I will take the van out for a test drive and listen for wind noise, and then I will give it a good drenching with the hose to see if there are any leaks.

I just wonder how a guy can keep in business with that sort of lack of quality. If that is typical, I would guess that word would get around town. I know even if he corrects this--I'm not sure how he could as no matter what the compound is on the headliner and I doubt it will come off--I will not be doing business with him when I replace the window on our mazda protege. He had his chance, and has lost my business and the business of anyone I talk to as well.

Any one know if the windshield can be removed and replaced without breaking it? If it can I may call around in London where there are lots of places, and see about someone else fixing his mistakes although in the long run is may require removing the front headliner and repairing it.